Upon receipt of the returned product, Neshop and the respective seller will inspect its condition to verify your claim. The product must remain unused, with original tags, labels, packaging, and invoices intact.
Shipping & Dispatch Policy
To ensure reliable fulfillment, Xplor Smart Pvt. Ltd. enforces a standardized merchant delivery framework. For detailed pricing, regional transit estimates, and coverage areas, please see our full Shipping Information page.
- Shipping & Dispatch Timeline: Suppliers must pack the order and make it ready for dispatch within the dispatch date selected by the supplier. You can see the dispatch date on each product page.
- Coverage Areas: Deliveries are facilitated across Nepal, covering major hubs and metropolitan areas in all 7 provinces.
- Fulfillment Charges: Standard shipping fees are dynamically updated at checkout based on regional branches and dimensions, unless the product is specifically marked as "Free Shipping".
- Secure Payments: Digital payments comply within any countries regulations. You can safely utilize our secure QR Scan & Pay option after order placement.
Xplor Smart Pvt. Ltd. Return Guarantee
7-Day Platform Guarantee
The Xplor Smart Pvt. Ltd. Return Guarantee applies to every order placed on our platform. You have the right to request a return within 7 days from the date of delivery for the following reasons:
A
Damaged / Defective Product
The product arrived damaged, broken, or contains a manufacturing defect rendering it unfit for use.
B
Wrong Item Delivered
The product delivered differs in size, color, brand, or model from the specifications shown in your order details.
How to Claim: To claim the Xplor Smart Pvt. Ltd. Return Guarantee, register a request within 7 days of delivery by creating a Support Ticket in your account panel, emailing [email protected], or calling our hotline.
Seller-Specific Return Policies
In addition to the platform guarantee, individual sellers on Neshop may offer their own return policies depending on the product category:
- Flexible Categories (e.g. Clothing/Fashion): Some sellers may offer exchange periods (e.g., 7 Days) for size adjustments or fit changes.
- Strict Categories (e.g. Fresh Produce/Custom Items): Sellers may enforce a "No Returns" policy for perishable products or made-to-order items once correct delivery is completed.
Where to Find: Each seller's specific return timeline and acceptable return reasons are listed under the "Return and Warranty" section on the individual product page.
Return Validation & Refund Process
To claim a refund, returned items are inspected according to standard commercial practices:
1
Inspection
2
Refund
Approved returns will receive a full refund of the product purchase price, processed to your original payment account (digital wallet/bank account) within 3 to 7 business days following clearance.
3
Non-Returnable Items
Items purchased with a change of mind cannot be returned. The Xplor Return Guarantee covers only damaged, defective, or wrong deliveries.
Dispute Resolution
Xplor Smart Pvt. Ltd. acts as a marketplace connecting buyers with independent sellers. We are committed to mediating any disputes related to order fulfillment or product quality. If an issue cannot be resolved through our standard support process, disputes arising from purchases are subject to the jurisdiction of the courts of Kathmandu, Nepal.
For full legal terms, please review our Terms of Service.
Need Help?
For support with returns, billing issues, or order disputes, reach out via any of the following channels:
Email
You can also visit our Contact Us page for more ways to get in touch.